CONTACT US

Paw MD Orders:

FOR EXISTING ORDERS AND ADJUSTMENTS

Please contact us immediately after receiving your order confirmation if you notice any discrepancies.

PHONE: 888-465-5489

EMAIL: support@pawcbd.com

PRESS RELEASES

Please contact us for media inquiries or to request press releases and other media kits.

PHONE: 888-465-5489

EMAIL: support@pawcbd.com

Shipping

Mypawmd ships orders anywhere in the United States through USPS. All orders are shipped same-day if they are placed before 11 AM Pacific Time (2 PM ET) Monday to Friday. Transit times exclude Saturday and Sundays and Federal holidays. We will email you payment, receipt, and tracking information after orders are completed.

1. What SHIPPING METHODS DOES PAW CBD OFFER?

Mypawmd.com uses USPS Priority Mail for all orders and ships throughout the United States and related territories.

2. CAN I CHANGE MY SHIPPING ADDRESS?

If the order is still processing, we can update the shipping address, but we cannot update the address on an order that’s already shipped. Please contact our customer service at 1-888-465-5489 to confirm if your order is still processing or has been shipped.

3. HOW CAN I TRACK MY ORDER?

Your order confirmation will include a serial order number, which you can use to track your order through USPS Tracking.

4. CAN MY ORDER SHIP THROUGH THE WEEKEND?

USPS Priority Mail delivers only on business days and Saturdays; they do not offer shipping services on Sundays or holidays.

5. HOW SOON CAN MYPAWMD SHIP MY ORDER?

Orders placed Monday-Friday before 2 PM Eastern Time (11 AM Pacific) go out on the same day. Orders placed after that will be shipped the following business day.

6. WHAT IF I DON'T RECEIVE MY PAW MD ORDER?

First, try checking around your property and asking your neighbors to see if the package was just put in the wrong place. If you still can’t locate your order, you can reach our customer service at 1-888-465-5489.

Returns

Mypawmd offers a 60-day money-back guarantee on all orders. If you or your pet is less than 100% satisfied with our product, contact our customer service team, and we’ll arrange a refund or exchange for you. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review, provided at the discretion of MypawMD.

1. HOW MUCH TIME WILL I HAVE TO MAKE A RETURN CLAIM?

You can make a return or exchange any time within 60 days of the purchase date. Mypawmd is the first and only pet CBD company to offer all customers a 100% Satisfaction Guarantee.

2. HOW DO I RETURN MY PAW MD ORDER?

Mypawmd orders are backed by a 100% Satisfaction Guarantee. Just ask our customer service team for a return label.

3. WHERE CAN I TAKE MY PAW MD ORDER TO BE RETURNED?

If you’ve received a USPS return label from us, you can take your mypawmd order to your nearest post office. If you bought your My Paw MD product from a retail location, please follow the store’s return policy.

4. CAN I REQUEST A REFUND?

Yes, you can request a refund on any order within 60 days of your purchase date. Because of our 100% Satisfaction Guarantee, you can receive a full refund if you’re not 100% completely satisfied with any Mypawmd product.

5. HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

It usually takes 3 to 5 business days for you to receive your refund once it’s been processed. the speed partly depends on your bank.

6. HOW IS MY REFUND ISSUED BACK?

Your refund is sent through your original form of payment.

7. CAN I SPEAK DIRECTLY TO SOMEONE AT MYPAWMD ABOUT RETURNS AND REFUNDS?

You can call 888-465-5489 to speak with our customer service team directly about returns and refunds, or you can email us at support@pawCBD.com.